Customer Service Advisor
Customer Service Advisor – Leah Hennessy-Williams
Who do you work for and what is your title?
I work at the Head Office of Monsoon Accessorize as a Customer Services.
Can you describe what you do on a day to day basis?
Each day I deal with customer queries and problems, this can be via telephone, e-mail or post. These problems can range from incidents in store or with the garments or products purchased. I also have to liaise with store managers and staff to ensure that the correct procedures used to deal with these complaints are carried out. I must then log this all on a database to ensure that there is a record of each call, letter or e-mail received.
My job role requires a lot of patience and understanding when it comes to customer care, along with the ability to make a fair judgement regarding the issue or situation.
How did you hear about the job?
I heard about the job through Yellow Cat Recruitment who I have been temping with for three years now. The Yellow Cat team were recommended to me by a friend and since then I have recommended many of my own friends to join them too!
How would you describe you experience with Yellow Cat Recruitment?
Yellow Cat are an organised and friendly recruitment agency. They are keen to understand their temp’s interests and to find them jobs accordingly and many of their clients have spoken very highly of their employees. They keep in touch with all of their employees on a regular basis to ensure that the relationship between them remains strong and beneficial to both parties.